Client Satisfaction Survey

We are committed to ensuring that we meet the needs of our customers and as an ISO 9001:2008 accredited company we are continually looking to improve the quality of our services. As such we would appreciate your feedback by completing this short questionnaire.

Q1

How important are the following factors in influencing your decision to use a particular supplier?

Please drag the button along each line to a point from 1 to 7, where 1 is not at all important and 7 is Very Important

NOT AT ALL
IMPORTANT

VERY
IMPORTANT

1

2

3

4

5

6

7

Staff friendliness
Speed and response of enquiries
Service information and guidance
Head-Office staff knowledge
Technical knowledge
Communication
Pricing
Reputation
Website information
On time service delivery
Reliability
Problem solving ability
Client Care / After-Care

Q2

How do you rate our performance on each of the following measures?

Please drag the button along each line to a point from 1 to 7, where 1 is very poor and 7 is Excellent

VERY POOR

EXCELLENT

1

2

3

4

5

6

7

Staff friendliness
Speed and response of enquiries
Service information and guidance
Head-Office staff knowledge
Technical knowledge
Communication
Pricing
Reputation
Website information
On time service delivery
Reliability
Problem solving ability
Client Care / After-Care

Q3

How do you rate our post delivery activities and ongoing maintenance services?

Q4

Do we keep our promises?

Q5

Would you recommend Giffen Group to other businesses?

Q6

We would appreciate your candid views on what you see as:

Our main STRENGTH as your supplier

Our main WEAKNESS as your supplier

Q7

What trade journals do you read/subscribe to?

In order for us to consider your response please ensure that the information below is completed in full:

Thank you for taking the time to complete this questionnaire